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agente formal
An agent who may be signed in into UC throughout the day, and they may sign in and out of the ACD system during the day. They are fully aware of their role as an agent and want to be able to see the numbers of calls in the queues they are serving, and so on.
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- Part of Speech: noun
- Synonym(s):
- Blossary:
- Industry/Domain: Software
- Category: Operating systems
- Company: Microsoft
- Product:
- Acronym-Abbreviation:
Other Languages:
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